1. The registered company address for The Leadership Growth Hub Limited is 7 Bell Yard, London, WC2A 2JR, UK. The contact email is hello@thelghub.com.
2. Any associates acting on behalf of The Leadership Growth Hub Limited are the primary contact. Any complaints or issues with the service must first be communicated to The Leadership Growth Hub Limited in writing via your assigned associate or The Leadership Growth Hub contact email.
3. Where appropriate, The Leadership Growth Hub Limited can provide a service to clients as an external consultant or service, and nothing in the agreement shall be construed as an offer or acceptance of employment or as making any Associates an agent of the client’s organisation. Clients will be invoiced for services and hold full responsibility for any taxes due to be paid. From here onwards, the client will be referred to as ‘you/your’.
4. The Leadership Growth Hub Limited will maintain the confidentiality of the client contact details and any information gained about your company and/or individual in the course of the work. Neither The Leadership Growth Hub Limited nor any Associate representing The Leadership Growth Hub Limited will share your details with any third parties without your prior consent unless legally required to do so. Data stored on our computers and on paper records is stored securely, and both The Leadership Growth Hub Limited and the Associate comply with relevant GDPR data protection requirements. The Leadership Growth Hub Limited agrees not to use any information for purposes other than those agreed for the service the Associate will provide to you.
5. Where an Associate is providing individual delivery, working in the capacity as an external consultant, coaching, or group training sessions, the content of discussions during these times remains confidential between the Associate and the parties involved. The organisation may receive a brief report of the outcomes only if this is agreed in advance with the participants and the organisation.
6. The Leadership Growth Hub Limited will provide a proposal or schedule of works prior to working together. The Leadership Growth Hub Limited agrees to provide a service that meets the objectives and outcomes agreed, as far as this is within the our reasonable control. The Leadership Growth Hub Limited reserves the right to change some aspects of the service in order to best meet the needs of the individuals they are working with or to meet changing demands as the project progresses. The Leadership Growth Hub Limited does not take responsibility for service objectives not being met, where this is within the personal control, or choice of the individuals in your organisation that we are working with, or where this is due to issues arising within your business, or other and unforeseen events.
7. Neither party shall be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay results from any cause that is beyond their reasonable control. Such causes include, but are not limited to: power failure, global viruses, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war and governmental action.
DELIVERY
8. The Leadership Growth Hub Limited will provide you with fee information prior to the start of the project. Once the fee has been agreed, this can only be varied by mutual agreement between you and The Leadership Growth Hub Limited. If the scope of work changes such that extra fees are applicable, The Leadership Growth Hub Limited will notify you of any additional fees in advance of the work commencing. Once a proposal has been accepted by you and a fee agreed between you and The Leadership Growth Hub Limited, if you wish to vary or change any of the details you must The Leadership Growth Hub Limited in writing as soon as possible. The Leadership Growth Hub Limited shall endeavour to make any required changes and The Leadership Growth Hub Limited will invoice you for any additional costs incurred. Fees are quoted exclusive of VAT, travel and other reasonable expenses unless otherwise specified. Expenses will usually be agreed prior to commencement of work and subject to the needs of the service provided.
9. The Leadership Growth Hub Limited agrees to provide a Payment Schedule at the outset of the programme. Invoices are issued by The Leadership Growth Hub Limited in accordance with the agreed Payment Schedule irrespective of any changes to the programme delivery. You agree to complete payment in accordance with the Payment Schedule.
10. All invoices must be paid within 14 days of being issued or prior to work commencing, whichever is soonest. Any changes to these terms must be confirmed in writing.
11. In accordance with The Late Payment of Commercial Debts (Interest) Act 1998, The Leadership Growth Hub Limited reserve the right to charge interest at 10% above the prevailing Bank of England rate on any late payments. Additionally, for significantly delayed payments, The Leadership Growth Hub Limited reserve the right to charge reasonable debt recovery costs, in accordance with the limits specified in this legislation. If, for any reason, you reach a situation where you will be unable to pay in accordance with these outlined Terms and Conditions, please advise so The Leadership Growth Hub Limited may discuss alternative payment arrangements. The Leadership Growth Hub Limited will only discuss alternative payment terms in exceptional and/or unforeseen circumstances.
REFUND & CANCELLATIONS
12. Once an agreement is made between you and The Leadership Growth Hub Limited to provide a service the following conditions apply to cancellations made prior to the agreed start date or scheduled work dates or during the time in which an agreed work schedule is due to run:
a) For cancellation up to, and including, 2 working days before the start date or any booked day/part day of work, The Leadership Growth Hub Limited reserves the right to not offer a refund and charge the full fee.
b) For cancellation between 2 and 5 working days before the start date or any booked day/part day of work, The Leadership Growth Hub Limited reserves the right to charge 50% of the fee quoted in the agreed proposal.
c) For cancellations longer than 5 working days before the agreed start date or any booked day/part day of work, The Leadership Growth Hub Limited reserves the right to charge £100 administration fee per session/per consulting day plus the costs of any planning meetings and resources already purchased.
d) For a request to reschedule dates there is no additional charge but The Leadership Growth Hub Limited reserves the right to invoice on the date as if the service was provided when originally scheduled. If no mutually agreeable alternative dates can be found, The Leadership Growth Hub Limited reserves the right to charge as if a cancellation has been made.
e) In addition, for cancellations or rescheduled dates, The Leadership Growth Hub Limited reserves the right to reschedule at our discretion, and will invoice for all out-of-pocket expenses at our discretion.
14. The Leadership Growth Hub Limited reserves the right to withdraw from an assignment if significant conditions develop which impair the successful completion of the assignment or lead to a conflict of interest or other problems of an ethical nature. The Leadership Growth Hub Limited will not be responsible for any costs incurred by you in this situation and The Leadership Growth Hub Limited will invoice you for fees due and reasonable expenses, up to and including, the date of withdrawal.
15. These Terms and Conditions and associated proposals are binding for the full duration of every assignment that The Leadership Growth Hub Limited undertakes for you unless The Leadership Growth Hub Limited issues you with an amendment. These Terms and Conditions supersede any previous agreements and comprise the entire agreement between us.
16. The Leadership Growth Hub Limited shall operate on the understanding that you are in agreement with these Terms and Conditions of Business, unless you notify The Leadership Growth Hub Limited otherwise. These Terms and Conditions of Business shall take precedence over any terms you normally agree with other service providers unless otherwise agreed by The Leadership Growth Hub Limited.